About Us & How It Works

1. Schedule your visit

2. On-site diagnostic

3. Approve & repair

4. Done & covered

COI (Certificate of Insurance)

COI available on request for buildings that require it (common in Manhattan condos/co-ops; less common in Brooklyn and Queens walk-ups). We can only issue COIs that match our actual policy. If your building asks for limits or endorsements outside our coverage, we cannot modify the policy or issue a non-compliant COI. In those cases, we’ll tell you immediately so you don’t lose time and can choose a contractor whose insurance matches your building’s requirements. Many service calls do not require a COI; your building or management office can confirm what they need.
Also keep in mind: sometimes the issue is not a failed part but an installation problem or incorrect use (for example, blocked vents, overloaded washers, or wrong panel clearances). Our technicians will point that out and show you how to prevent the same problem in the future.

Warranty & Compliance

180-day warranty on both parts and labor for completed repairs. All parts are factory-original OEM, sourced through authorized distributors. For older appliances, it’s normal for surrounding components to start showing their age. One repair can expose another weak part. When that happens, we don’t just “stack” charges - we explain what changed, what failed, and your options before doing any extra work. Work is performed in line with applicable NYC electrical, gas, and plumbing safety requirements. Documentation is stored securely so we can reference past visits.

Safety & Courtesy Protocol

We treat every visit like we’re guests in your home: Technicians wear shoe covers or remove footwear when requested. We protect floors and surrounding surfaces where tools or panels are used. We clean up our work area when the job is done. If you ever notice dust or a small mess left behind, that’s on us — each tech handles multiple calls per day, but that’s not an excuse. Tell us and we’ll make it right.
Timing & communication: If your window is 11–1, the tech will usually aim to arrive closer to the start of that window when routing allows. You’ll typically receive a text alert ~30 minutes before arrival. If we’re running late or a prior job explodes into something bigger (premium built-ins love surprises), we’ll text you as soon as we know.
Goal: work clean, stay safe, respect your space and your time.

Coverage

We focus on dense NYC neighborhoods where premium built-in appliances are common and access is realistic for same-day or next-day service.

Brooklyn (core neighborhoods)
Brooklyn Heights, DUMBO, Downtown Brooklyn, Fort Greene, Clinton Hill, Boerum Hill, Cobble Hill, Carroll Gardens, Park Slope, South Slope, Windsor Terrace, Kensington, Prospect Heights, Prospect Lefferts Gardens, Greenwood Heights, Gowanus, Greenpoint, Bedford–Stuyvesant, Crown Heights, and nearby covered ZIPs.

Queens (selected ZIP codes)
Middle Village, Rego Park, Forest Hills, Fresh Meadows, Whitestone, North/Broadway Flushing, College Point and surrounding blocks within ZIPs 11354, 11356, 11357, 11365, 11374, 11375, 11379.

Manhattan (below 96th Street)
FiDi, Battery Park, Tribeca, SoHo, Greenwich Village, East Village, Chelsea, Gramercy, Midtown East/West, Upper East Side, Upper West Side, and surrounding neighborhoods south of 96th Street.

Westchester County (Pilot Coverage)

White Plains, NY (10601–10606)
High-end appliance repair for condos, co-ops, and single-family homes in central White Plains.
Same diagnostic workflow, OEM parts, and 180-day warranty.
COI available for building management; arrival windows coordinated based on local traffic patterns.

For exact availability by address, use our ZIP checker or share your ZIP + cross streets when booking.

Why Volt & Vector

We’ve spent years working inside large NYC repair companies - seeing how real technicians get buried under rushed schedules, fake “same-day” promises, and endless call-center noise. Volt & Vector grew out of that frustration. We wanted a place where diagnostics still matter, where techs can take time to do the job right and talk to people directly. We’re not calling ourselves perfect - far from it - but we’re building the kind of service we always wanted to work for: respectful, transparent, and run by people who actually fix things.

Pricing & Diagnostic Policy

The $99 diagnostic visit is always billed at the first appointment. That’s the starting point for every job.After the visit, the technician sends notes, photos, and test results to our service desk. Sometimes the tech can give a ballpark range on-site, but we’re moving away from instant “off-the-cuff” quotes — OEM parts pricing moves fast, and we prefer accuracy over guessing.

Simple issues

Things like a clogged filter, loose connection, minor reset or simple adjustment can often be fixed on the spot, starting from $99 (diagnostic-only level) if no extra parts or extended labor are needed.

Repairs with parts

We’d rather be blunt than vague: NYC appliance repair is not cheap, especially on Sub-Zero, Miele, Viking, Wolf, Fisher & Paykel, and Bosch.

Our promise is not “lowest price” - it’s clear diagnostics, OEM parts, and no surprises: You see the diagnostic results and estimate before any repair begins. The $99 diagnostic is credited when you proceed with that repair. If a job doesn’t make financial sense (age, condition, part cost), we say that out loud and walk you through options.

Need help from our experts?

180-Days Warranty

Every completed repair includes a 180-day parts & labor warranty. OEM parts only. Warranty service is prioritized.

Local Service

Built by real NYC technicians - not marketers.

Volt & Vector is where clean design meets certified service.

ZIP coverage — Brooklyn, Manhattan & select Queens

Use the ZIP code checker to see if we can come out to your building. If your ZIP is listed, we can usually offer same-day or next-day appliance repair, depending on parts and schedule. If your ZIP code is outside our current service area, you can still reach out — in some cases we may be able to help, or recommend a trusted partner nearby.

Check Service Availability

We serve select neighborhoods in Brooklyn, Queens, and Manhattan below 96th Street.

We only need the first 5 digits of your ZIP code.

Try:

Primary Services

See the full catalog of our services—organized by brand and by appliance—right here.

Google Reviews

Bright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white background

Great people to deal with. Called and set up appointment right away. Mark came and fixed the issue right away. Very friendly and respectful. Will use again. Thanks guys.

Bright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white background

Excellent experience with Vlad! He came day of to help fix a laundry machine issue. He was on time, a clear communicator about the issue and fixed it with ease. He came back the following day (at no charge!) when I reached out with further information about how the machine was working to confirm everything was working properly/as intended. Excellent service and will absolutely be working with them again when we have future needs. Can’t recommend enough!

Bright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white background

Vlad has been an incredible asset. In the few months we've known him, he's already fixed a dryer, two washing machines, and an oven! He's always very upfront with the repairs needed and the associated costs with fixing an appliance. I wouldn't hesitate at all to hire him for any future appliances in need of repair

Bright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white background

I split my time between Italy and NYC and manage several Airbnb units. Scheduling used to take too much energy around guest check-ins and turnovers. With Volt & Vector Appliance Repair, the routine became predictable: clear 2-hour windows (9–11am or 12–2pm), a text with ETA, written pricing (diagnostic credited), before/after photos, and a short summary after each visit. Over ~30 repairs in two years: washers, dryers, dishwashers, ranges, a refrigerator seal. They’ve kept me informed and moved quickly on parts (usually 24–48 hours when ordered). Access and lockboxes are handled without drama, work areas are left clean, and my reviews stayed steady. Hosting from abroad is easier when maintenance is this consistent. Strong recommend for Brooklyn and Manhattan hosts.

Larry Lawson
Bright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white backgroundBright yellow five-pointed star on a white background

Amazing service every time! I work for a multi-use property in lower Manhattan and we have used Volt & Vector for at least 20+ jobs and I can honestly say they do incredible and reliable work. Vlad is a pleasure to work with, he is honest and his pricing is fair. Highly recommend!