Modern kitchen with two stainless steel Sub-Zero refrigerators, white cabinetry with glass doors, a coffee machine, books, and a marble countertop island with a smartphone on it.

Volt & Vector LLC — Privacy Policy

This Privacy Policy explains how Volt & Vector LLC ("Volt & Vector," "we," "us") collects, uses, and shares information when you visit voltnvector.com, book service, or communicate with us.

  • Diagnostic fee: $99, credited toward the repair if you move forward
  • Warranty: 180-day parts and labor warranty on completed repairs
  • Parts standard: OEM parts only
  • Building access: Licensed and insured, COI available for building management
  • Arrival windows: 9 to 11, 11 to 1, 1 to 3, 3 to 5
Open 9:00 AM - 6:00 PM
+1 (332) 333-1709
or Book via Google Calendar

Information We Collect

‍

You provide:

  • Contact details (name, phone, email), service address, building/COI details.
  • Appliance details (brand, model, serial, symptoms), photos or videos you share.
  • Payment information (processed by third‑party processors; we do not store full card numbers).

We collect automatically:

  • Device and browsing information (IP address, browser type, pages viewed, timestamps).
  • Cookies and similar technologies for essential site functions, preferences, and analytics.

From third parties:

  • Payment processors, scheduling and messaging platforms, analytics providers, and (if applicable) property managers/landlords who coordinate access.

How We Use Information

  • Provide and improve diagnostics and repair services.
  • Schedule visits, send SMS/email updates, and deliver estimates/invoices.
  • Maintain secure service records for warranty and repeat service.
  • Process payments and prevent fraud.
  • Analyze website performance and plan capacity.
  • Comply with legal obligations and respond to lawful requests.

Sharing Information

We share information with:

  • Vendors/Processors: payment, scheduling/dispatch, messaging (SMS/email), cloud storage, and analytics providers.
  • Property managers/landlords: when needed to coordinate access or compliance (e.g., COI).
  • Legal & safety: to comply with law, enforce our Terms, or protect rights and safety.We do not sell personal information.

Your Choices

  • SMS: You can opt out of non‑essential texts by replying STOP. Transactional/service‑critical messages may still be sent.
  • Cookies: See our Cookie Policy for controls.
  • Marketing: You can opt out via the link in our emails.
  • Access/Deletion: Email us at voltnvector@gmail.com to request access, correction, or deletion of your information, subject to legal/operational limits (e.g., records needed for tax, warranty, or safety).

Data Retention and Security

  • We retain service records as needed for operations, warranty, and legal requirements.
  • We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

International Visitors

We operate in the United States. If you visit from outside the U.S., you understand your information may be processed in the U.S.

Children

Our services and site are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this Policy

We may update this Policy. The "Last updated" date reflects the latest version.

View all services
Close-up of a damaged and twisted refrigerator door gasket seal on a stainless steel fridge.

Adriana Melgrati

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Homeowner, Manhattan

Open freezer filled with various frozen foods and ice cream, with a person kneeling in front of it.
"I split my time between Italy and NYC and manage several Airbnb units. Scheduling used to take too much energy around guest check-ins and turnovers. With Volt & Vector Appliance Repair, the routine became predictable: clear 2-hour windows (9–11am or 12–2pm), a text with ETA, written pricing (diagnostic credited), before/after photos, and a short summary after each visit. Over ~30 repairs in two years: washers, dryers, dishwashers, ranges, a refrigerator seal. They’ve kept me informed and moved quickly on parts (usually 24–48 hours when ordered). Access and lockboxes are handled without drama, work areas are left clean, and my reviews stayed steady. Hosting from abroad is easier when maintenance is this consistent. Strong recommend for Brooklyn and Manhattan hosts."
Person wearing a yellow work glove pressing a button on a stainless steel kitchen range hood control panel.

David Eisner

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Property Owner, Lower Manhattan

Burned and melted electrical wires held in a hand near a dryer
"I don't often leave reviews, but this service was great. Great communication. Showed up on time. Very considerate of the space when they were here. Quicky fixed the problem with my Bosch dishwasher for a fair price. NYC repairs can be hit or miss. This was a good experience start to finish. Will definitely reach out to them again if anything else needs fixing. I'm already sharing them with my whole building."
Burned and melted electrical wires held in a hand near a dryer

R Sol

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Property Owner, Brooklyn

Open dryer revealing internal components in a laundry storage room
"Wow - Vlad came and helped us put back together a washer door we had a broken latch in it ourselves but could not put it back together. We also tried to take the gasket off to clean it couldn’t get it back on. He first tried to help putting the door back together over the phone and then came for the repair when it wasn’t possible on our end. He was so kind and efficient! We would definitely use volt and vector services again!! Thank you!!"
Close-up of a damaged gray dishwasher drain hose with a large tear and a connected red valve under a kitchen sink.

William Jones

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Homeowner, DUMBO

"My wife and I were having trouble with our Miele dryer and thought for sure we were in for a several hundred-dollar repair. I called Volt & Vector because they had such good reviews online. It was a Saturday and I was told someone could come out that day. We had a holiday gathering and so couldn’t do that, but they offered to come out first thing Monday morning. And so that’s what happened. Vlad appeared on time and promptly took responsibility for diagnosing the problem. It turned out that our three cats (which Vlad immediately befriended) had shed so much hair over the previous fifteen years that they’d clogged the drain of our condensing dryer. Vlad cleaned it out, charged us $99 dollars and it was only after he left that we felt ashamed we hadn’t tipped him more. The dryer was fine, he didn’t recommend replacing anything; he just solved the problem, humbly and honestly. We have several appliances that surely will develop problems in the future. As we told him when he left, he and his company are who we will be calling in the future. We can’t recommend Vlad and his company more strongly. (The three culprits are in the photo)"
Burned and melted electrical wires held in a hand near a dryer

David Rosenberg

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Property Owner, Brooklyn

Stainless steel gas stove with red knobs in a kitchen, a tool bag and cloths are on the wooden floor in front of the oven.
"It's hard to imagine a better, more communicative, more honest and more competent group of people than the absolute legends at Volt + Vector. They are the people you are looking for.Two long standing issues in my home were fixed within a week of first contacting them (including time to order and receive a part) and the technician Vlad was an extremely welcome house guest. I highly recommend. You deserve the best, call V+V."
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Martín H Gonzalez

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Homeowner, Downtown Brooklyn

Person holding an infrared thermometer aimed at a stainless steel stove with various pots and pans on the burners.
"went way, way, way above and beyond. highest recommendation. thank you so much for the help!"
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Giaele Ronchi

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Homeowner, Clinton Hill

"Update: December 9 Thanks so much. I forgot to close my sub-zero fridge door and my fridge started to make weird noise and stopped cooling. Then the tech came, defrosted my freezer and now everything works again. Thank you again. Thank you for reaching out, Vlad. I had a great experience with your company! You fixed my dryer in just 10 minutes when I met you 7 months ago, and you only charged me for the diagnostic. Everything still works perfectly. Awesome job 🤩"
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Yuri Kang

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Homeowner, Clinton Hill

Hands in yellow gloves opening a Bosch dishwasher with cycle status display and control buttons.
"They came and did a very quick diagnostic for my dishwasher on the same day. Determined that the issue was fixable but needed an extra part ordered specifically for the issue. The repair was perfectly done. However Vlad when talking to him heard my fridge was having issues with temperature took a look and fixed the internal issues after looking at the wiring inside. Very good quality work and both the dishwasher and fridge are working perfectly."
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Michael Rego

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Homeowner, Clinton Hill

Dryer vent clogged with lint and dust, showing potential fire hazard
"Great people to deal with. Called and set up appointment right away. Mark came and fixed the issue right away. Very friendly and respectful. Will use again. Thanks guys."
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Ed Corbett

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Homeowner, Clinton Hill

"Thank you for fixing my fridge. Good job!"
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Mayer Chalom

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Homeowner, Clinton Hill

"Vlad has been an incredible asset. In the few months we've known him, he's already fixed a dryer, two washing machines, and an oven! He's always very upfront with the repairs needed and the associated costs with fixing an appliance. I wouldn't hesitate at all to hire him for any future appliances in need of repair"
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Aminat Musa

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Homeowner, Clinton Hill

Blue gas stove with six burners, gold control knobs, and a floral-patterned towel hanging on the oven handle.
"Volt & vector arrived quickly , same day and were able to resolve my problem efficiently."
Person kneeling on a dark wooden floor, working with red tools and a flashlight near an open refrigerator door with wire baskets inside.

Jonathan Fernandez

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Homeowner, Clinton Hill

"Amazing service every time! I work for a multi-use property in lower Manhattan and we have used Volt & Vector for at least 20+ jobs and I can honestly say they do incredible and reliable work. Vlad is a pleasure to work with, he is honest and his pricing is fair. Highly recommend!"
We offer same-day or next-day service when possible, use OEM parts only, and back our work with a 180-day parts and labor warranty. Our $99 diagnostic is always credited toward any approved repair.
or Book via Google Calendar