Volt & Vector LLC — Privacy Policy

Last updated: October 29, 2025

This Privacy Policy explains how Volt & Vector LLC ("Volt & Vector," "we," "us") collects, uses, and shares information when you visit voltnvector.com, book service, or communicate with us.

Information We Collect

You provide:

  • Contact details (name, phone, email), service address, building/COI details.
  • Appliance details (brand, model, serial, symptoms), photos or videos you share.
  • Payment information (processed by third‑party processors; we do not store full card numbers).

We collect automatically:

  • Device and browsing information (IP address, browser type, pages viewed, timestamps).
  • Cookies and similar technologies for essential site functions, preferences, and analytics.

From third parties:

  • Payment processors, scheduling and messaging platforms, analytics providers, and (if applicable) property managers/landlords who coordinate access.

How We Use Information

  • Provide and improve diagnostics and repair services.
  • Schedule visits, send SMS/email updates, and deliver estimates/invoices.
  • Maintain secure service records for warranty and repeat service.
  • Process payments and prevent fraud.
  • Analyze website performance and plan capacity.
  • Comply with legal obligations and respond to lawful requests.

Sharing Information

We share information with:

  • Vendors/Processors: payment, scheduling/dispatch, messaging (SMS/email), cloud storage, and analytics providers.
  • Property managers/landlords: when needed to coordinate access or compliance (e.g., COI).
  • Legal & safety: to comply with law, enforce our Terms, or protect rights and safety.We do not sell personal information.

Your Choices

  • SMS: You can opt out of non‑essential texts by replying STOP. Transactional/service‑critical messages may still be sent.
  • Cookies: See our Cookie Policy for controls.
  • Marketing: You can opt out via the link in our emails.
  • Access/Deletion: Email us at voltnvector@gmail.com to request access, correction, or deletion of your information, subject to legal/operational limits (e.g., records needed for tax, warranty, or safety).

Data Retention and Security

  • We retain service records as needed for operations, warranty, and legal requirements.
  • We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

International Visitors

We operate in the United States. If you visit from outside the U.S., you understand your information may be processed in the U.S.

Children

Our services and site are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this Policy

We may update this Policy. The "Last updated" date reflects the latest version.

Contact: voltnvector@gmail.com