Meet the Volt & Vector Team

Volt & Vector is an independent appliance repair company serving New York City. Our technicians are selected for real, on-site experience in NYC apartments and high-rise buildings, where access, safety, and correct diagnosis matter as much as the repair itself.
Person wearing black gloves using a red screwdriver to repair a gas stove burner on a stainless steel cooktop.

Alex P.

Lead Technician

NYC Experience:

9 years

NYC refrigeration-focused technician. Previously worked in a manufacturer-authorized or brand-certified service organization earlier in his career, with exposure to brand-specific diagnostic procedures for cooling, defrost, and ice maker systems. Known for accurate temperature/airflow verification.

Person wearing yellow gloves holding a dishwasher filter above an open Miele dishwasher in a kitchen.

Vladis B.

Lead Technitian

NYC Experience:

8 years

Specializes in electrical troubleshooting and control diagnostics. Earlier in his career, worked in a certified service environment where systematic testing and documentation were standard. Known for isolating faults efficiently and explaining findings in plain language.

Hand holding an orange infrared thermometer aimed at a stainless steel gas stove with knobs and burners.

Jack S.

Technician

NYC Experience:

4 years

Focused on dishwasher performance issues common in NYC apartments. Prior experience includes work in brand-certified service settings earlier in his career, with emphasis on leak isolation, drain path testing, and proper reinstall practices. Known for clean work and precise troubleshooting.

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Markus W.

Owner and operations lead.

NYC Experience:

16 years

He now works primarily at the administrative level, managing dispatch and scheduling, building coordination, and service standards, while supporting technicians with diagnostic review and job documentation.

Our field technicians have 4 to 16 years of hands-on appliance service experience in New York City, including time working within manufacturer-authorized or brand-certified service organizations earlier in their careers. We apply that training to an independent, diagnostics-first workflow.

What “experienced in NYC” actually means

NYC service work is not the same as suburban calls. We see tight installations, limited ventilation paths, condo rules, and time-restricted access every day. Experience is the difference between guessing and testing.

  • Diagnosing accurately under real constraints (tight cutouts, stacked units, limited access)
  • Handling building logistics (arrival windows, service elevators, COI requirements when needed)
  • Documenting findings clearly so you can make a decision without pressure
  • Using correct parts and correct installation practices for the appliance type and configuration

How we work on every call

We run the same core workflow regardless of brand or appliance. The goal is to identify the actual failure mode, not just replace the most common part.

  1. Confirm symptoms and operating conditions
  2. Perform safety checks and verify correct power and supply conditions
  3. Test and isolate the failed component or system (electrical, gas ignition, airflow, drainage, temperature control)
  4. Explain the root cause in plain language and outline repair options
  5. Complete the repair with verification testing and basic prevention notes

Standards we follow in the field

We build trust by being consistent and measurable. These are the standards we train and operate around.

  • Diagnostics-first decisions (test results before part replacement)
  • Clear documentation of what failed and why it failed
  • Respect for the installation (protect floors, cabinets, panels, and finishes)
  • Verification testing after repair (function, safety, and normal operating behavior)
  • Practical prevention guidance when the cause is maintenance or installation related

Building-ready service (NYC apartments and high-rises)

If your building has service rules, we plan around them.

  • Arrival windows and coordination with doormen, supers, and management
  • Service elevator procedures and move-in style protections when required
  • Certificate of Insurance coordination when the building requests it
  • Clear communication before arrival so access does not become the reason a repair stalls

Tools and testing (what we use to avoid guessing)

Exact tools vary by job, but the intent is consistent: measure first, replace second.

  • Electrical verification (power, continuity, component checks)
  • Temperature and airflow verification for cooling and drying complaints
  • Drain and fill verification for dishwashers, washers, and ice makers
  • Ignition and burner verification for gas cooking products

Team profiles (recommended format)

If you want to publish individual bios, this format tends to perform well for trust because it is specific and verifiable.

  • Name and role (Lead Technician, Field Technician, Dispatch)
  • Years of NYC field experience (range is fine)
  • Primary appliance focus (refrigeration, cooking, laundry, dishwashers)
  • Typical NYC install scenarios handled (built-ins, stacked units, high-rise access)
  • What they’re known for (examples: “no-guess diagnostics,” “tight-install solutions,” “clear documentation”)

Independence and brand affiliation statement

Volt & Vector is an independent service company. Any prior experience a technician gained within manufacturer-authorized or brand-certified service organizations refers to earlier employment history and training, not a claim that Volt & Vector is currently factory-authorized or endorsed by any manufacturer.

Book service

If you want service, use our booking page. If you have building requirements, mention them when scheduling so we can plan access correctly.

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(332) 333-1709

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Text Us

Book via Google Calendar

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OPEN

9:00 AM – 6:00 PM

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Need help from our experts?

+1 (332) 333-1709

9:00 AM - 6:00 PM

Our service manager handles all calls personally. For short questions, text works best.

Google Business Profile

See live reviews, photos, and recent jobs. Booked with us? Please leave a review, thank you!

180-Days Warranty

Every completed repair includes a 180-day parts & labor warranty. OEM parts only. Warranty service is prioritized.

Local Service

Built by real NYC technicians - not marketers.

Volt & Vector is where clean design meets certified service.

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Tip: You can search by brand, model, or error code (e.g., Bosch E24, Miele W1, Sub-Zero 650).

Frequently Asked Questions

Clear answers about scheduling, diagnostics, coverage, warranty, parts, and what to expect on-site in NYC.

General & Company
What are your hours of operation?
We operate Monday–Saturday, 9:00 AM–6:00 PM. Visits are scheduled by arrival window, and you’ll typically receive a text about 30 minutes before arrival.
How do I book an appointment?
Book online or contact us with your ZIP code and appliance details.
  • Phone: +1 (332) 333-1709
  • Email: voltnvector@gmail.com
  • Faster booking: send model/serial + a photo of any error code.
What service areas do you cover?
We cover residential NYC service calls in Brooklyn, Manhattan below 96th St, and selected Queens ZIP codes. If you’re unsure, send your ZIP and building type (walk-up vs elevator).
What arrival windows do you offer?
We schedule by arrival window (not an exact minute). Typical windows: 9–11, 11–1, 1–3, 3–5. You’ll usually get a heads-up text before we arrive.
Are you insured, and can you provide a COI?
Yes—we’re insured and can provide a COI for building management when requested. If your building requires specific wording (additional insured, address, certificate holder), tell us before the visit.
What training and background do your technicians have?
We hire for real diagnostics skill, not “parts swapping.” Our team includes technicians with U.S. technical education (including university technical programs), and some have completed HVAC/refrigeration coursework through U.S. training programs (including California-based programs). On-site, we follow service-manual test procedures and match the right tech to the job.
Where can I see reviews and recent work?
Our Google Business Profile is the best place for live reviews and recent activity. If you want brand-specific experience, share your model number and we’ll confirm whether we service that platform.
Services & Specialization
Which appliances do you repair?
We repair major residential appliances. Common calls include refrigerators/freezers (including built-ins), dishwashers, washers, dryers, ovens, ranges, cooktops, and ventilation where applicable.
Which brands do you service?
We service many premium brands commonly installed in NYC. Examples include Sub-Zero, Wolf, Miele, Thermador, Bosch, Gaggenau, ILVE, and others. Coverage can vary by product line—send the model number to confirm.
Do you service built-in refrigeration and high-end appliances?
Yes—built-ins and high-end platforms are a common NYC call type. For tight cabinetry or panels, we plan access and testing steps before committing to parts.
Do you handle refrigeration and “sealed-system” issues?
We can diagnose cooling problems and confirm the failure class before recommending a path. If the diagnosis points to sealed-system work, we’ll confirm the correct scope and compliance requirements for that specific job before proceeding.
Do you repair gas appliances?
Yes, for applicable residential platforms. We verify safe ignition behavior, flame quality, and shutoff access. If there’s any active gas odor, do not operate the appliance—ventilate and follow your utility’s emergency guidance.
Do you offer preventative maintenance?
Yes—maintenance prevents repeat failures and performance issues. Common items include condenser/airflow cleaning, drain and leak checks, defrost/drain maintenance, calibration checks, and performance verification.
Do you install appliances, or only repair?
We’re primarily a repair service. If an installation correction or modification is required to complete a repair safely (clearances, airflow, leveling, drain routing), we’ll explain what’s needed and what we can support.
Pricing & Payment
How do you price repairs?
We start with diagnostics, then quote the repair based on confirmed parts and labor scope. No repair begins without approval.
What is your diagnostic fee?
$99 diagnostic fee. It covers on-site testing and a documented finding for the most likely cause class and next steps.
Is the diagnostic fee credited toward the repair?
Yes—the $99 diagnostic is credited toward the approved repair total.
Do you provide estimates in writing before starting work?
Yes—findings and the estimate come before repair work. The only exception is a minor on-the-spot fix that you explicitly approve in real time.
Do you charge any additional fees?
We keep pricing transparent and will disclose any pass-through costs before work. Examples can include required building parking/garage fees or special access requirements.
What payment methods do you accept?
We accept standard modern payment methods (card and electronic options). If your building requires a specific payment workflow, mention it during booking.
Warranty & Parts
What warranty do you provide on repairs?
180-day warranty on parts and labor for completed repairs. Warranty applies to the repaired failure and documented scope.
Do you use OEM (genuine) parts?
Yes—OEM parts only when applicable and available. We prioritize correct fit, reliability, and predictable performance.
Can I supply my own parts?
Sometimes, but we need to confirm compatibility first. Customer-supplied parts can change the warranty scope because we can’t verify sourcing, storage, or revision compatibility without inspection.
Will you need to order parts, and how long does that take?
Some repairs require parts—lead times depend on brand and stock status. Many common OEM parts arrive in a few business days; specialty items can take longer during backorders.
Will an independent repair affect my manufacturer warranty?
It depends on the brand and warranty type. Some manufacturer warranties require an authorized provider. If your unit is under factory warranty, tell us up front and we’ll advise what should go through the manufacturer versus what can be addressed independently.
Preparation & Process
What should I check before calling a technician?
Do a few quick, safe checks first—then call with what you found.
  • Power: breaker not tripped, outlet working, unit plugged in.
  • Settings: setpoints/modes not changed accidentally.
  • Water (dishwashers/ice makers): valve on, no kinked line, no visible leak.
  • Airflow: obvious vent or filter blockage where applicable.
  • Error code/message: take a photo of the display.
How should I prepare my home for the service visit?
Clear access and have the key info ready. Move fragile items, clear the area around the appliance, and (if possible) locate the model/serial tag. If your building requires a COI or service elevator reservation, tell us ahead of time.
What information helps you diagnose faster?
Model/serial + a symptom description + photos.
  • Model and serial (photo of the tag is best).
  • Photo of any error code/message.
  • Short symptom: “leaking from left front,” “not cooling,” “won’t drain,” etc.
  • Install notes: built-in/tight cabinetry, stacked units, recent remodel, panel fridge, etc.
How long does diagnostics or repair usually take?
Diagnostics typically take 30–90 minutes depending on access and appliance type. Some repairs can be completed the same visit if the scope is confirmed and parts are available; others require a follow-up once parts arrive.
Will you need to move the appliance or remove panels?
Sometimes—NYC installations often require controlled access steps. We’ll explain what needs to come out (toe-kick, panels, drawer, range pull-out) and how we protect floors/cabinets before moving anything.
Post-Service
What follow-up support do you provide after a repair?
You get a clear record of what was diagnosed, what was repaired, and what was tested. If we see install/use factors contributing to the failure (airflow restriction, drainage, loading, filter maintenance), we’ll show you what to change to prevent repeats.
What if the same problem happens again after the repair?
If it’s related to the completed repair and within the 180-day warranty window, warranty service is prioritized. Contact us with the symptom and any new error code so we can triage quickly.
Safety & Environment
Do you follow safety and clean-work procedures in my home?
Yes—work is done clean and controlled. We protect surrounding surfaces, communicate before any testing that affects the home, and use safe shutoff practices when required. Old parts are removed and handled responsibly; if a job involves regulated materials, handling follows the appropriate compliant procedure for that scope.

Google Reviews

William Jones
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My wife and I were having trouble with our Miele dryer and thought for sure we were in for a several hundred-dollar repair. I called Volt & Vector because they had such good reviews online. It was a Saturday and I was told someone could come out that day. We had a holiday gathering and so couldn’t do that, but they offered to come out first thing Monday morning. And so that’s what happened. Vlad appeared on time and promptly took responsibility for diagnosing the problem. It turned out that our three cats (which Vlad immediately befriended) had shed so much hair over the previous fifteen years that they’d clogged the drain of our condensing dryer. Vlad cleaned it out, charged us $99 dollars and it was only after he left that we felt ashamed we hadn’t tipped him more. The dryer was fine, he didn’t recommend replacing anything; he just solved the problem, humbly and honestly. We have several appliances that surely will develop problems in the future. As we told him when he left, he and his company are who we will be calling in the future. We can’t recommend Vlad and his company more strongly. (The three culprits are in the photo)

Michael Rego
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Great people to deal with. Called and set up appointment right away. Mark came and fixed the issue right away. Very friendly and respectful. Will use again. Thanks guys.

Mayer Chalom

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Vlad has been an incredible asset. In the few months we've known him, he's already fixed a dryer, two washing machines, and an oven! He's always very upfront with the repairs needed and the associated costs with fixing an appliance. I wouldn't hesitate at all to hire him for any future appliances in need of repair

adriana melgrati
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I split my time between Italy and NYC and manage several Airbnb units. Scheduling used to take too much energy around guest check-ins and turnovers. With Volt & Vector Appliance Repair, the routine became predictable: clear 2-hour windows (9–11am or 12–2pm), a text with ETA, written pricing (diagnostic credited), before/after photos, and a short summary after each visit. Over ~30 repairs in two years: washers, dryers, dishwashers, ranges, a refrigerator seal. They’ve kept me informed and moved quickly on parts (usually 24–48 hours when ordered). Access and lockboxes are handled without drama, work areas are left clean, and my reviews stayed steady. Hosting from abroad is easier when maintenance is this consistent. Strong recommend for Brooklyn and Manhattan hosts.

Larry Lawson
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Amazing service every time! I work for a multi-use property in lower Manhattan and we have used Volt & Vector for at least 20+ jobs and I can honestly say they do incredible and reliable work. Vlad is a pleasure to work with, he is honest and his pricing is fair. Highly recommend!

Danielle David Parks
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Excellent experience with Vlad! He came day of to help fix a laundry machine issue. He was on time, a clear communicator about the issue and fixed it with ease. He came back the following day (at no charge!) when I reached out with further information about how the machine was working to confirm everything was working properly/as intended. Excellent service and will absolutely be working with them again when we have future needs. Can’t recommend enough!